Thank you for choosing our store for your CJ750 motorcycle parts and accessories. We are committed to providing high-quality products and excellent customer service. To ensure a smooth experience, please review our return and exchange policy below before making a purchase.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges within 30 days from the date of delivery, provided the following conditions are met:
The item is in its original, unused condition, with all tags and packaging intact.
The item has no signs of installation, modification, or wear. Installed parts cannot be returned unless they are proven to be defective.
You provide the original order number and proof of purchase.
2. Non-Returnable Items
Due to hygiene, safety, or customization reasons, the following items are not eligible for return or exchange:
Custom-made or personalized CJ750 parts (e.g., custom paint, engraved logos, or modified dimensions).
Items marked as “Final Sale” or “Clearance.”
Electrical components that have been opened, wired, or tested.
Consumables, lubricants, or chemical products.
3. Return Shipping Costs
Seller’s Responsibility: If the return is due to our error (e.g., wrong item shipped, defective product, or damage during transit), we will cover the return shipping costs and provide a prepaid return label.
Buyer’s Responsibility: For all other reasons (e.g., change of mind, incorrect fitment, or ordering the wrong part), the buyer is responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
4. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return. If approved, your refund will be processed as follows:
Refunds will be issued to the original payment method within 5-7 business days.
Please note that original shipping fees and any currency conversion charges are non-refundable.
If the returned item is damaged, missing parts, or shows signs of installation, we reserve the right to deduct a restocking fee of up to 20% or refuse the return.
5. Exchange Policy
If you need to exchange a CJ750 accessory for a different size, color, or model:
Please initiate an exchange request through our customer service team.
Exchanges are subject to product availability. If the desired item is out of stock, we will issue a full refund instead.
The buyer is responsible for return shipping costs for non-defective exchanges.
6. Defective or Damaged Items
If you receive a defective or damaged CJ750 part:
Please contact us within 7 days of delivery with photos or videos clearly showing the issue.
We will arrange a free replacement or full refund at no additional cost to you.
7. How to Initiate a Return/Exchange
Email us at 399238684@qq.com with your order number and reason for return/exchange.
Our team will review your request and provide return instructions within 1-2 business days.
Pack the item securely in its original packaging and include the return authorization form.
Ship the package to the address provided and share the tracking number with us.
8. Important Notes
Fitment Responsibility: It is the buyer’s responsibility to verify part compatibility with their CJ750 model before purchasing. We provide detailed fitment guides, but we cannot accept returns for incorrect fitment unless the item is defective.
International Returns: For international customers, return shipping costs and customs duties are the buyer’s responsibility unless the return is due to our error.
Restocking Fee: A 10% restocking fee may apply to non-defective returns to cover handling and inspection costs.
9. Contact Us
For any questions regarding returns, exchanges, or product fitment, please contact us:
Email: 399238684@qq.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Your Time Zone)
We appreciate your trust in our CJ750 accessories and are here to support you every step of the way. Happy riding!