Privacy Policy

CHANGJIANGMOTO (“we,” “our,” or “us”) respects and protects the privacy of every visitor to our website, https://changjiangmoto.com/ (the “Site”). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our services, including browsing products, registering an account, and placing orders for motorcycle parts and accessories.

Please read and fully understand this Policy before using our services. If you do not agree with any part of this Policy, you should immediately stop using our Site and related services. By continuing to use our Site, you signify your acceptance of this Policy and our processing of your information as described herein.

1. Information We Collect

We collect and use your personal information only for the purposes outlined in this Policy, adhering to the principle of “data minimization”—collecting only what is necessary to provide our services and improve your experience.

1.1 Information You Provide Directly

  • Account Registration Information: When you register an account, we may collect your name, email address, phone number, company name (if applicable), and the password you create.

  • Order and Payment Information: When you place an order for motorcycle parts, we collect your shipping address, order details, and payment information (such as credit/debit card details or PayPal account information). All payment transactions are encrypted during transmission.

  • Communication Information: When you contact us via contact forms, email, or live chat, we collect your communication content and contact details.

1.2 Automatically Collected Information (Log and Device Data)

  • When you browse our Site, our servers may automatically record your IP address, browser type, operating system, access time, pages viewed, referral source, and clickstream behavior within the Site.

  • Cookies and Similar Technologies: We use cookies to enhance your shopping experience (e.g., remembering your shopping cart) and analyze site traffic. You can control cookie usage through your browser settings, but disabling cookies may affect certain features (such as adding items to your cart).

2. How We Use Your Information

We use your personal information for the following purposes:

  1. Order Processing and Contract Fulfillment: Processing your orders, arranging shipping and delivery, providing after-sales service, and issuing invoices.

  2. Customer Support: Responding to your inquiries, complaints, or requests.

  3. Marketing and Promotions (with your consent): With your explicit consent, we may send you promotional emails, new product announcements, or coupons. If you no longer wish to receive such communications, you can unsubscribe at any time via the link provided in the email.

  4. Site Optimization and Security: Analyzing user behavior to improve our Site layout and product offerings; monitoring Site security to prevent fraud and unauthorized access.

3. Cookies and Tracking Technologies

Our Site uses necessary cookies to maintain basic functionality, such as shopping cart and login status. We do not use tracking cookies for advertising purposes without your prior consent. We use necessary cookies to:

  • Maintain user sessions and login status;

  • Remember items in your shopping cart;

  • Recognize your preference settings.

Your Choice: You can disable cookies in your browser settings. However, please note that doing so may prevent you from using certain core features of our Site, such as checkout.

4. How We Share, Transfer, and Disclose Your Information

We take your data security seriously. We do not sell your personal information. We only share your information in the following specific and necessary circumstances:

  1. Third-Party Service Providers: To complete order fulfillment and service delivery, we share necessary information with trusted partners, including:

    • Shipping Carriers: We share your name, address, and phone number to facilitate delivery.

    • Payment Gateways: We share payment information to complete transactions (e.g., PayPal, Stripe).

    • IT Service Providers: We share data with our website hosting and email delivery service providers to ensure the Site operates reliably.

    • Note: These third parties are permitted to process your data only to the extent necessary to provide their services and are bound by strict confidentiality agreements.

  2. Legal Compliance: We may disclose your information when required by law, court orders, government regulatory requests, or to protect the rights, property, or safety of CHANGJIANGMOTO, our users, or the public.

5. Your Rights (Data Subject Rights)

Under regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), you have the following rights regarding your personal information:

  1. Right of Access: You have the right to request a copy of the personal data we hold about you.

  2. Right of Rectification: If you believe the information we hold is inaccurate, you have the right to request correction.

  3. Right of Erasure (“Right to be Forgotten”): Under certain circumstances, you have the right to request deletion of your personal data (e.g., when you withdraw consent and we have no legal obligation to retain it).

  4. Right to Restriction of Processing: You have the right to request that we restrict the processing of your data under certain conditions.

  5. Right to Data Portability: You have the right to request that we transfer your data to you or a third party in a structured, commonly used, machine-readable format.

  6. Right to Object: You have the right to object to our processing of your data based on legitimate interests, or to receiving direct marketing communications.

  7. Right to Withdraw Consent: For processing based on your consent, you have the right to withdraw your consent at any time (withdrawal does not affect the lawfulness of processing based on consent before its withdrawal).

How to Exercise Your Rights: Please contact us using the details at the end of this Policy. We will respond to your request within 30 days. To verify your identity, we may require you to provide specific identification information.

6. Data Security and Retention

We implement industry-standard security measures (such as SSL/TLS encryption, firewalls, and access controls) to protect your data from loss, misuse, unauthorized access, and disclosure. Your payment information is processed through gateways that comply with PCI DSS (Payment Card Industry Data Security Standard).

We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal dispute purposes).

7. International Data Transfers

Our website servers and principal business partners may be located in the People’s Republic of China or other countries/regions. This means your personal information may be transferred to and processed in jurisdictions outside your own, where data protection laws may differ from those in your country. We take appropriate measures (such as entering into Standard Contractual Clauses) to ensure your data receives adequate protection during such transfers.

8. Children’s Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 16 (or the age of majority under applicable local law). If you are a minor, please do not provide us with any personal information. If we become aware that we have inadvertently collected information from a minor, we will promptly delete it.

9. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in law, technology, or business practices. For material changes, we will post a prominent notice on our Site homepage or notify you via email. The revised policy will become effective as of the date of publication.

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